Starter DIY Pantry Moth Control Kit – Safe, Non-Toxic Defence

We currently ship to the entire UK. All orders are shipped using fast and reputable postal services and couriers. Tracking details are provided once order has been despatched. This will allow you to track the status of your order.

A summary of our pricing and shipping services are as follows:

We aim to ship all orders made by 12 noon on the same working day. Any orders made after 12 noon will be shipped on the next working day.

Free shipping on all orders above £50. 

If you have any questions (e.g. delivery status, missing items) regarding your order, then please contact us at contact@pestbuddy.co.uk.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@pestbuddy.co.uk. You will then receive details on next steps via email.

You'll be responsible for the cost of returning the item(s) to us, unless we delivered it in error or it is faulty. 

If your return is accepted, we’ll send you further instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@pestbuddy.co.uk. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 10 days have passed since we’ve approved your return, please contact us at contact@pestbuddy.co.uk.

See individual products for instructions.

At PestBuddy, your safety is our priority. All products sold on pestbuddy.co.uk are designed for domestic and business use and are safe and effective when used as directed. Please read and follow the product instructions carefully to ensure proper application, safety, and the best results.

Important Safety Information:

• WARNING: Misuse of pest control products can result in injury or damage. PestBuddy is not responsible for any harm, loss, or damage arising from improper use.
• Use Responsibly: Keep products out of reach of children, pets, and anyone not involved in pest control. Always follow safety precautions, and wear protective gear (e.g., gloves, masks) where recommended.
• Seek Emergency Help if Necessary: In case of accidental ingestion, inhalation, or contact with skin or eyes, follow the emergency instructions on the product label and seek medical attention immediately.
• No Guaranteed Results: The effectiveness of our products can vary depending on factors such as pest species, infestation severity, and environmental conditions.

Customer Responsibility:

By purchasing from PestBuddy, you acknowledge that it is your responsibility to:

1. Read all product labels and instructions thoroughly.
2. Follow all safety precautions to prevent injury, damage, or unintended outcomes.
3. Ensure compliance with applicable laws and regulations for pest control use.

Liability Limitations:

PestBuddy is not liable for:

• Injuries, health issues, or allergic reactions caused by improper use or failure to follow instructions.
• Property damage resulting from misuse or incorrect application.
• Failure to achieve desired results due to circumstances outside of our control (e.g., environmental factors or improper pest identification).

For questions or guidance on product use, our customer support team is here to help! Contact us at contact@pestbuddy.co.uk.